GDPR Compliance Statement

Last Updated: June 19, 2026

lagoon-trek is committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and applicable Australian privacy laws, including the Privacy Act 1988.

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract Performance: To fulfill our obligations when you book a class or service
• Legitimate Interest: To improve our services and communicate relevant information
• Consent: When you explicitly agree to receive marketing communications
• Legal Obligation: To comply with applicable laws and regulations

Your Rights Under GDPR

Right to Access

You have the right to request access to the personal data we hold about you. We will provide a copy of your data in a commonly used electronic format.

Right to Rectification

If your personal data is inaccurate or incomplete, you have the right to request correction.

Right to Erasure

You may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.

Right to Restrict Processing

You can request that we limit the processing of your personal data in certain circumstances, such as while we verify the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and transmit it to another controller.

Right to Object

You may object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time.

Data Protection Officer

For inquiries regarding data protection and GDPR compliance, contact:

Email: [email protected]

Address: 127 Harbour Esplanade, Melbourne VIC 3008, Australia

How to Exercise Your Rights

To exercise any of your GDPR rights, please submit a written request to [email protected]. We will respond to your request within 30 days.

Please include the following information in your request:

• Your full name and contact information
• A clear description of the right you wish to exercise
• Any relevant details to help us locate your information

Data Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication protocols
• Staff training on data protection principles
• Incident response procedures

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform affected individuals without undue delay.

International Data Transfers

Your personal data is primarily stored and processed in Australia. If we transfer data outside Australia, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Automated Decision-Making

We do not engage in automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated. In Australia, the relevant authority is the Office of the Australian Information Commissioner (OAIC).

Updates to This Statement

We may update this GDPR Compliance Statement to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date.