Privacy Policy

Last Updated: June 19, 2026

This Privacy Policy explains how lagoon-trek collects, uses, and protects your personal information when you use our website and services.

Information We Collect

Information You Provide

When you book a class or contact us, we collect:

• Full name
• Email address
• Phone number (optional)
• Service preferences
• Any additional information you choose to provide in communications

Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use your personal information to:

• Process and confirm your class bookings
• Communicate with you about your bookings and inquiries
• Send class reminders and relevant preparation information
• Improve our services and website functionality
• Respond to your questions and provide customer support
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our business (payment processors, email services), under strict confidentiality agreements
• When required by law or to protect our legal rights
• With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking records are typically retained for seven years for accounting and legal purposes.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to processing of your information
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected].

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Address: 127 Harbour Esplanade, Melbourne VIC 3008, Australia